Im an international student and have a terrible experience with this Rocky rider shop in Beeston. The owner give me a good impression at first time when he tighten and inflate my bike for free. But later on when I try to repair a bike i bought elsewhere I was charged 20 more pounds each time with a broken component and not being advised on the overall quality of the bike and whether it's better idea to abandon the bike. I feel like the bike is an infinite money black hole with unforeseen spent on repair. Last Christmas, I bought a second handed bike from the shop, i chose a 75 pounds bike initially but advised that if i buy 120 pounds one would receive a quality guarantee,but it turns out to be a lie even with the receipt. The first break down happened 2 months later. when I go to him with a long walk he told me the axis of the wheel is snapped and expected me to pay for it. When i showed him the receipt, he reluctantly agree to repair but let me come back in an hour. I went back home and went for a run thinking when i finished running could ride it home. But when i came to the shop after 2 HOURS. HE HASNT DONE A THING WITH MY BIKE. I have to wait in the cold air with my shorts on for another hour to watch him fix it. By the time I ride home both my arms lost feelings in the cold post winter temperature.
Second breakdown happened 1 month after as the exam seasons. I didnt have time to repair and only got the time after exam and this time he again try to charge me and when I mention the quality assurance. He said that only last a months and THAT WAS NOT MENTIONED AT ALL WHEN I PURCHASED IT and think about no products have insurance of that short time. it was completely made up by the owner. I have to blame myself for buying in private business as there's no regulation to trace. The receipt is just worthless
07-06-18
Tags:
Robbery Racism Bully
